Frequently asked Questions / How to ...

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To check, click on "Settings" and select "Check for Updates".

Latest Version  Release Notes
 

What is POPme Instant Messaging?
How do I install and setup POPme IM?
Is there a limit on the number of users?
How do I send a message?
Can I select more than one user?
Are then any hot keys for sending messages?
How do I Respond to a message?
Can I print or save a message?
Can I retrieve old messages that have been sent or received?
Can I forward a message?
How do I change the Predefined "Quick POP" Buttons?
How do I change the Predefined "Quick POP" Response Buttons?
Can I add a special "Emergency" button?
Can I copy my buttons to or from another user's computer?
When I minimize POPme, where does it go?
What do the different Tray icons mean?
How do I disable the POP up sound?
How do I change the POP up sound?
How do I use the Auto Respond feature?
Can I forward all messages sent to me to another user?
Can I make the font in the list of users smaller?
Can I change the font size for messages and responses?
Why don't I see all the users in my office in the user list?
Can I create groups or Buddy lists?
Do I have to configure my Firewall?
What do I do if I've changed my computer's name or Windows user name?
I don't receive any messages sent to me, but other users receive messages I send to them?
I get a message that one or more OCX files are incorrectly registered, damaged or missing?
How do I register all copies of POPme IM on the network?
Can I install and run more than one instance of POPme on the same computer?
What are the minimum system requirements to install and run POPme IM?
Will POPme IM work with Windows Vista?
Will POPme IM work with Windows 7?
Can I request help or support, how do I contact Tek911 Software?
Is the Trial version the same as the Full version?
Are there any Admin Tools e.g. A system wide message logger?
What is POPme Chat?
How do I Purchase a license?
I have lost my Serial Number, what should I do?
What is Tek911 Software's Privacy Policy?

 

What is POPme Instant Messaging?
POPme is an instant messaging system for office networks (local area networks). It is designed to allow people to quickly exchange pop-ups with each other.
A typical setup would be when one person is  answering phones, and does not want to use the intercom, or get up and go and see if another person is available to take a call. By using two mouse clicks, a pop-up will appear on the second person's computer screen. With one click they can respond to the message.
 

How do I install and setup POPme IM?
Simply download and install the program on each person's computer. POPme will find the other computers automatically. It should take less than a minute per machine.
(
Download help)
 
Is there a limit on the number of users?
No. The license allows you to have up to 254 users! (the max number of computers on your local subnet). Both the full version and the trial version do not limit the number of users.
 
How do I send a message?
First select the name of the user to whom you want to send the message by clicking on their name in the list of users. You can select more than one user by using the Ctrl key (see Can I select more than one user) or by setting up groups (see Can I create Groups or Buddy lists).
Either type your message in the message box or select a predefined message by clicking on one of the Quick POP buttons.
If a Button is
 Yellow , the predefined message assigned to that button will appear in the message box. You can append to  or change the message by typing in the message box.
Click the Send button. (Depending on the Settings, you can also press Ctrl+Enter or Enter to send).
If a Button is
 Green , the predefined message assigned to that button will be sent immediately.
If you hold the mouse curser over a button, the predefined message will be displayed.
 
Can I select more than one user?
Yes. Hold down Ctrl while click on on the user names. You can also set up user groups (see Can I create Groups or Buddy lists).
 
Are then any hot keys for sending messages?
Yes. Each button corresponds to a function key. Pressing F1 is the same as clicking on button1, F2 is the same as clicking on button2 and so on. Just click on a user name and press one of the Function keys!
 
How do I Respond to a message?
Either type your message in the message box or select a predefined message by clicking on one of the Quick POP response buttons.
If a Button is
 Yellow , the predefined message assigned to that button will appear in the message box. You can append to  or change the message by typing in the message box.
Click the Send button. (Depending on the Settings, you can also press Ctrl+Enter or Enter to send).
If a Button is
 Green , the predefined message assigned to that button will be sent immediately.
If you do not wish to respond, simply click the "Close" button.
If you hold the mouse curser over a button, the predefined message will be displayed.
Messages can also be forwarded - See next question.

 
Can I Print or Save a message?
Yes. Click the "Save / Print" button on the POPup message.
The message will be saved as a standard text file in the folder "My Documents\popmemessages".
You can then print the message.

You can do the same for messages in the log files.

To view all saved messages, Click on "Settings" and select "Open saved msgs folder".
 

Can I retrieve old messages that have been sent or received?
To redisplay the last message received, click on the History Button in the Title Bar.
The last 100 messages will be displayed.
Click on a message to read it, double click on a message to recall it.

You can also click on "Settings" and select "View Logs".
You can view the current log or search old logs.
 
Can I forward a message?
Yes. When you receive a message you can forward or transfer it on to another user by clicking the "Forward" button. You will be placed back on the main screen. Click on the name of the user you would like to forward the message to, and click the "Send" button. The message will appear to the user you selected as coming from the user who sent the original message to you (see Auto forwarding).
 
How do I change the Predefined "Quick POP" Buttons?
Click on "Settings" and select "Change Settings".
Select the "Send Quick POPs" tab.
Enter the text you want to appear on the button, enter the message text, and select whether the button will be
 Yellow  or Green  by selecting the "Send Immediate box".
 
How do I change the Predefined "Quick POP" Response Buttons?
Click on "Settings" and select "Change Settings".
Select the "Response Quick POPs" tab.
Enter the text you want to appear on the button, enter the message text, and select whether the button will be Yellow or Green by selecting the "Send Immediate box".
 
Can I add a special "Emergency" button?
Yes. Click on "Settings" and select "Change Settings".
Select the "Send Quick POPs" tab.
Include the word "Emergency" in the button Text. This button will appear
 Red. When clicking on the Red button, the message will be sent to all users.
 
Can I copy my buttons to or from another user's computer?
Yes. Click on "Settings" and select "Change Settings".
Select the "Admin" tab. Click on the "Transfer" button to start the Transfer Utility.
This Utility can be used to copy one computer's settings, button configuration and group configuration to all other users at once.
You can also copy the "buttons.txt" file located in the POPme IM directory (by default C:\Program Files\POPmeIM) to the other user's computer. Be sure that POPme is not running on the recipient's computer at the time.
 
When I minimize POPme, where does it go?
An icon with a green man will appear in your System Tray (near the clock on your Taskbar).
Simply click on the icon to make POPme reappear.
 
 
What do the different Tray icons mean?
This is the main Tray icon. This icon indicates active pop-ups showing. This icon indicates Auto Response enabled.
 
How do I disable the POP up sound?
Click on "Settings" and select "Change Settings".
Select the "General" tab.
Uncheck the "Play Sound when Message Arrives" box.
 
How do I change the POP up sound?
Click on "Settings" and select "Change Settings".
Select the "General" tab.
Click the "Select" button.
 
How do I use the Auto Respond feature?
First you must enable Auto Respond:
Click on "Settings" and select "Change Settings".
Select the "Auto Respond" tab.
Check the "Enable Auto Respond" box. You can change the Auto Respond messages by entering your own custom messages in the spaces provided. Click "Save"

To use Auto respond, click on the Blue A and select the message.
 
Can I forward all messages sent to me to another user?
First you must enable Auto Respond:
Click on "Settings" and select "Change Settings".
Select the "Auto Respond" tab.
Confirm the "Enable Auto Respond" box is checked.
Select the User you would like to forward your messages to.
To use Auto respond, click on the Blue A and select the message.
 
Can I make the font in the list of users smaller?
Yes. Click on "Settings" on the upper left corner and select "Change Settings". Select the "General" tab.
Check the box "Small Font in User List".
 
Can I change the font size for messages and responses?
Click on "Settings" and select "Change Settings".
Select the "General" tab.
Change the default font size.
 
Why don't I see all the users in my office in the user list?
POPme IM will only show users that have POPme open (running) on their computer.
To refresh the user list, click on "Settings" and select "Find other Users".
 
Can I create Groups or Buddy lists?
Yes.  Click on "Settings" and select "Configure Groups". You can create new, edit or delete groups of users.
 
Do I have to configure my Firewall?
When you first run POPme, Windows should ask you to unblock the port that POPme uses for communication.
If you encounter computer communication problems, you can change the ports that POPme uses.
To manually change Windows Firewall see
How to manually open ports in Internet Connection Firewall in Windows XP

If you have another Personal Firewall installed on your computer (e.g. Norton Internet Security etc.) you will have to manually configure the Firewall to allow POPme to access the network. (For Norton Internet Security, click here)

  • If you are not sure if the firewall is blocking access, try disabling all firewalls temporarily to determine if they are blocking POPme.

POPme Instant Messaging uses UDP ports 4111 and 4112 by default.
 

What do I do if I've changed my computer's name or Windows user name?
Click on "Settings" and select "Change Settings".
Select the "Admin" tab.
Click on the button marked "Auto Clean" and then "Save".
To refresh the user list, click on "Settings" and select "Find other Users".
You will have to do this on all computers running POPme.
 
I don't receive any messages sent to me, but other users receive messages I send to them?
You need to rebuild the list of usernames:

Click on "Settings" and select "Change Settings".
Select the "Admin" tab.
Click on the button marked "Auto Clean" and then "Save".
To refresh the user list, click on "Settings" and select "Find other Users".
You will have to do this on all computers running POPme.

You can also select the "Clear user cache at startup" and "Reset port after each transmission" options.
 

I get a message that one or more OCX files are incorrectly registered, damaged or missing?
There are three ways to fix this:
1. Reinstall POPme  Link
2. Run the POPme OCX Fix Utility  Link
3. Run the OCX re-install utility    Link
 
How do I register all copies of POPme IM on the network?
Click on "Settings" and select "Change Settings".
Select the "License" tab.
Click on "Send to other users"  NOTE: Only versions 1.5 + will be automatically registered.
 
Can I install and run more than one instance of POPme on the same computer?
POPme uses the UDP protocol which allows the program to operate without an intermediary server, and without opening and closing connections between computers on the network. However, once a UDP port has been bound to a program (opened) on a computer, another program cannot use the same port.
You can however, use POPme Port Forwarding to "bridge" the ports. Please contact our Tech Support for details.

 
What are the minimum system requirements to install and run POPme IM?
- Microsoft Windows 7, Vista, XP, 2000, 98
- Intel Pentium II or AMD Processor and above.
- 128MB (min).
- 4 MB of available hard drive space.
- Display Resolution at least 800x600
- TCP/IP-based local network

 
Will POPme IM work with Windows Vista?
Yes. POPme has been tested and installed on all versions of Windows Vista.
Make sure you have the latest version of POPme.

To use the included help files with Vista, you might need to install this patch from Microsoft
 

Will POPme IM work with Windows 7?
Yes. POPme has been tested and installed on all versions of Windows7.
Make sure you have the latest version of POPme.

Run the Installer as Administrator.

You may have to change the compatibilty mode to XP Service Pack 3.
You have to Run the program as an Administrator.

Locate the popmeim.exe program:
For 64 bit Windows: c:\Program files(x86)\popmeim\
For 32 bit Wimdows: c:\Program files\popmeim\

Right Click on the popmeim.exe file and select "Properties"
Select the "Compatibility" Tab.
Under Compatibility mode:
Check the box: Run this program in compatibility mode for Windows XP (Service Pack 3)
Under Privilege Level: Check the box: Run this program as an administrator
Click on "OK"

To use the included help files with Windows 7, you might need to install this patch from Microsoft
 

Can I request help or support, how do I contact Tek911 Software?
Yes. Click here to access our support system.

 
Is the Trial version the same as the Full version?
Yes. The only difference is that the Trial version will stop working after 15 days. Both versions have no limits on the number of users, and are fully functional.
 
Are there any Admin Tools e.g. A system wide message logger?
Yes. POPme Logger is an Admin program that will keep logs of all POPme IM messages. It should be run on a separate computer. Download POPme Logger
 
What is POPme Chat?
POPme Chat is a separate program that you can choose to install when installing POPme IM. It is a chatroom in which you can hold online conversations between yourself and any other people you select.
It is great for conference calls or discussions. It is not meant to be an alert system (like POPme IM) but rather a compliment to POPme IM.
 
How do I purchase a license?
Click here to access our online order page.  After entering your email address, company name and pressing 'Buy', you will will be connected to our secure PayPal Shop where you can enter your payment information. We accept Visa, MasterCard, American Express, Discover or PayPal.
Upon completion of purchase through PayPal, you will be returned to POPme's website. You will receive a link to download the software and your serial number.
 An email will also be sent to the address provided.

 
I have lost my Serial Number, what should I do?
You will need the email address, first and last name used when purchasing your license. Click here to retrieve your serial number.
 
What is Tek911's Privacy Policy?
We will not sell, give away or otherwise transfer your personal information to third parties. Unless you request otherwise, we may on occasion send you email about new products and releases.
We store only your name, e-mail address and order details, but not your address, credit card number or phone number. Orders are processed by PayPal. Their Privacy Policy is available here.
We do not collect any personal information from web site visitors except for their email address.

 
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ALR Ventures Inc./Tek911. All rights reserved.

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